Rates, Estimates, & Processing
Estimates: Many routine jobs can be completed in 1-3.5 hours or so. Less routine repairs can take longer. Restorations can take weeks of time. Due to the nature of vintage synthesizer repair, there is factually no way that we can know much your bill will be (billed by the hour) until it’s finished. We are not responsible if the final bill is more than the written or verbally stated rough estimate. Yes, we also wish we knew exactly how much it will cost. No, we will not work for free because your gear is stubborn. Parts are not free. Anyone who can guarantee that they know exactly how long it will take to repair eccentric issues with your gear is lying to you.
3rd party billing is not an option for rush orders. A valid debit/credit card must be on file to be billed immediately.
Please note: This is a business with employee’s and rents to pay. We only make money by working on your gear. If your gear has complex issues, the bill will probably be larger, which means we will make more. It is complete nonsense to assume that we want your gear to sit here collecting dust. Gear sitting here does nothing for you or us.
Update 11/2018: We no longer accept credit card for transactions over $5000. Cash, check, wire, or paypal must be used at the customers expense.
Who We Are
We invite all who wish to achieve greatness for their gear to visit our shop and utilize our services.
We humbly invite those who don’t care if their gear works flawlessly to look elsewhere.
About the Owner
Rob found his love for synthesizers from listening to bands like Rush, Emerson, Lake & Palmer, Van Halen, and other keyboard/synthesizer laden heavy metal bands from Scandinavia. Although Rob listens to and appreciates synthesizer roots in classic pop and electronic records, Rob is a bonafide headbanger, and is probably the worlds biggest Iron Maiden fan.
Tech work came naturally from a young age born simply from not being able to afford repairs while playing in local bands. A career was chosen of it after the realization that he was more interested in what and how his gear was accomplishing sonic awesomeness than actually playing them, though he still is an avid player and practicer of keyboard instrument, even still playing the occasional gig in his heavy metal band.
After doing gear repair out of the garage for 5 years, Rob opened Rosen Sound as a brick & mortar in early 2014 at the original 1008 W Oak location. Today, Rosen Sound now occupies 10,000 square feet of real estate spread across 4 neighboring addresses to the original 1008 location.
Rob’s days now are comprised of working on the more complex electronic and restoration work that is in queue at his shop, alongside managing the day-to-day of owning a business. Other passions and activities include 3D CAD work, circuit design, being a dad, and collecting synthesizers.
Our Repair Philosophy
“We believe synthesizers should work, be stable in pitch and timbre, operate as efficiently as possible, and work for time to come without regular visits to a repair shop. We accomplish these stabilities by utilizing modern advancements in the semiconductor industry and knowledge in electronics, without changing the sound of these instruments. A synthesizer should never have an outstanding issue and be presented as a completed repair, as this serves nobody any good, and doesn’t reflect well on us as artisans. We accomplish these feats by utilizing methods developed by us that improve the stability and functions of the instruments, without changing the sound or timbre in any way. We believe this is the only way to service a synthesizer instruments, and thusly, outright refuse work where the client wants less than the best for their instrument.”